MEMORANDUM

MEMORANDUM
TO : All Members Of Staff
FROM : Lee Cheng Hong ,Director
REF NO : LCH 123/2009
DATE : 28th September 2009
SUBJECT : EFFECTIVE CUSTOMER SERVICE TRAINING

Our company will organise a customer service training for all staff on the 8th November 2009 from 9.30am to 4.30pm.

All staff have to be dressed in company uniform and be punctual at all times.All of you are encouraged to conduct discussions in English during the training.

Head of Human Resouce Department have to ensure that the training room, chairs and tables are ready.Stationery must be provided such as pens,papre and paper file for all staff.Refreshment will also need to be prepared for all staff that are attending the course.

I hope to see everyone at the training.

LCH

Outline of assignment

Type business ~> Tuition centre

Why? ~> Education is very important in this social, even if economic crisis, parents still will send their children to tuition centre to let them gain more knowledge and improve their skills to face and answer their examinations.

Target Customer ~> Students from primary to secondary students which also include (Form 6).

Method of Promotion and Advertising ~> Have transport service, register 4 subject or above will get 1 free subject (We also will give them 1 time testing class to test our service and teaching style). We will publish our advertising through media and manpower (students and worker of our tuition centre).

Type of Employees We Are Looking For ~> People who have enough qualification, patient and responsibility.Other than that, we also looking for some people which can to know students and enlightenment them to become more interest to study.

1,Sunway Road,
Palace Sunway,
Londo.

Clarke Hooper,
St.Laurence Way.
Slough,
Berkshire,
SL12BW.

3 September 2009

Dear Ms Michelle Hocking,

Application For The Position of Accountant Handler

I came across your advertisement from the newspaper-The Sun and I am interested in applying for the job of accountant.

I wish to apply this job because of the reputation of your company and the treatment of your company towards your employees.

I am the qualified ACCA member and I have worked as a secretary before.

I am very responsible and intelligent in calculation.I can help your company to solve the problems.

Thank you and I hope to get a favourable reply.

Yours sincerely,


CHUA KAI XIN